What is Apple School Manager?

Apple School Manager is a web-based portal designed to help IT administrators enroll Apple devices with their integrated mobile device management (MDM) solution and distribute purchased apps and books.

I already have an Apple ID, can I use it to access Apple School Manager?

No- A special Managed Apple ID will need to be created and must use an email address that is not already connected with Apple Services (an @utexas account alias is recommended). Then you will use the Managed Apple ID to access Apple School Manager. Your Managed Apple ID will follow one of two available formats: "name@utexasedu.appleid.com" or "name@austin.utexas.edu".  

The University of Texas Apple School Manager administrator sets up your account name. If there’s a mistake in your username, or if you need to change your account information, contact the administrator.

I forgot my Managed Apple ID password. How do I reset it?

Unlike personal Apple IDs, your administrator resets your password. Follow these steps to create a new password:

1. Contact your administrator to get a temporary password.
2. Use your temporary password to sign in to a shared iPad or sign in to iCloud on your device. Or, if your role has access, sign in to Apple School Manager with your temporary password.
3. Create a new password.

Managed Apple ID passwords cannot be reset from the Apple ID account page or iforgot.apple.com.

Can a single Managed Apple ID be created, shared and used by multiple people?

Apple terms and conditions of use require that each Managed Apple ID be identifiable with and accessed by a single person. Managed Apple IDs are not to be shared.    

I am receiving strange email notifications from ASM, do I need to take action?

ASM sends several types of system event email notifications, such as: new device addition errors, account sign-in creations, volume app purchases, etc.   Messages received will vary depending on your ASM role (Administrator, Device Manager, Content Manager, etc.) and usually require no action (informational).   

Can ASM manage my Mac devices?

No, the ASM platform is a referral utility which points devices to an integrated MDM (Mobile Device Management) solution for configuration of device settings.

How do I sign up for ASM?

By calling the UT Service Desk at 512-475-9400 or creating a ticket. Participants in the Endpoint Management program are automatically provisioned in ASM by the EPM team.

Is an MDM required for Apple School Manager?

Yes, an MDM is required to manage ASM registered devices. Endpoint Management program participants are supplied with access to a unique, centrally shared, integrated MDM solution.   

Is there an API for ASM?

No, Apple does not provide access to ASM via an API.  

Can I upload my own devices to ASM?

No, devices are uploaded to ASM only through authorized Apple re-sellers.  However, there is a process for departments to submit lists of devices purchased through our Campus Computer Store prior to December 2018.